Acronis Cyber Protect: How to uninstall Acronis with Cleanup Utility.

Overview

Cleanup Utility is a console application that removes all Acronis products and their components from Windows. Cleanup Utility should be used only in case the product fails to be uninstalled the usual way from Windows Control Panel or using the installation file.

Please follow these steps to remove any Acronis Backup software from a Windows machine. The order specified here is important – always first try the steps described in the top of the list:

+ Go to All Programs -> Acronis -> … -> Uninstall => try uninstalling this way if the option is present for the product.
+ If the steps above do not lead to the full product removal, please use the Microsoft FixIt tool. Choose the I want to uninstall a product option. Link: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

+ If the Microsoft FixIt could not solve the issue, please use the related Acronis Cleanup Utility.

The article will guide how to use Cleanup Utility to uninstall Acronis Cyber Protect or Acronis Cyber Backup.

Instructions

Step 1: Download Cleanup Utility.

Link: https://kb.acronis.com/abcleanuptool

After downloading, upload the file to the computer you want to uninstall Acronis Cyber Protect.

Step 2: Run the Acronis Cleanup Tool.

Right-click on the file and select run as administrator

The interface of the tool will appear as shown below. Press y to agree to uninstall

The uninstall process is in progress.

You will be also asked to reboot the system to complete the uninstallation. Do not reboot the machine immediately, just leave it a moment.

Step 3: Check the Registry

Go to Start > Run > regedit

Go to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E967-E325-11CE-BFC1-08002BE10318}. Click on Key

Locate and click on UpperFilters or LowerFilters (if applicable). You proceed to check if snapman *, tdrpman *, fltsrv are still in these Keys or not, if so, delete and click Ok.

Note: Do not delete the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E967-E325-11CE-BFC1-08002BE10318} key.

Next go to HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {71A27CDD-812A-11D0-BEC7-08002BE2092F} Check the same way as above. Click on Key

Locate and click on UpperFilters or LowerFilters (if applicable). Check if snapman *, tdrpman *, fltsrv are still in these Keys, if so, delete and click Ok.

Finally, go back to the cleanup tool and enter “y” to agree to restart the device.

In addition to uninstalling Acronis Cyber Protect, Acronis also supports uninstalling on other Acronis products: Acronis True Image, Acronis Backup & Recovery 10 +11, Acronis Disk Director.

You can download these cleanup tools at website: https://kb.acronis.com/content/40366

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