Sophos Central: How to fix The –customer token command line parameter is invalid error when installing Sophos Endpoint

1.The purpose of the article

In this article techbast will show you how to fix The –customertoken command line parameter is invalid error when installing Sophos Endpoint on Windows 10.

2.Scenario

Techbast has a Windows computer that has joined the domain but has not connected to the domain for a long time because I am working from home.

When installing Sophos Endpoint for this computer, I get the error The –customertoken command line parameter is invalid as shown below.

3.Configuration

The cause of this error is that when installing Sophos Endpoint, the software needs to get information about the domain on the machine.

However, because the machine has not connected to AD for a while, the retrieval of this information is not successful and when installing, an error The –customertoken command line parameter is invalid will appear.

To handle this situation we have 2 ways as follows.

The first way is that we will let the computer connect to AD again and then the installation will take place normally.

The second way is easier to do is that we will log out of the domain account we have on the machine and log in to the computer with the local account of the machine (this is the account used before the domain john).

Then do a reinstall of Sophos Endpoint on this machine and the result is a successful installation.

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