Sophos Endpoint: How to using Sophos ZAP Tool to uninstall Endpoint or Server Protection on Windows devices

Overview

Sophos ZAP is a cleanup tool that focuses on uninstalling Sophos Endpoint products to restore devices to a clean state.

Sophos ZAP can remove the following installations:

• HitmanPro Alert (HMPA)
• HitmanPro (HMP)
• Sophos Central Endpoint
• Sophos Central Message Relay
• Sophos Central Server
• SEC managed endpoint
• Sophos Home
• Sophos Anti-Virus (standalone)
• Sophos Clean
• Update Cache
• Other Sophos standalone products.

How to configure

Disable Tamper Protection

• Login to Sophos Central by Admin account -> Choose the workstation or server that you want to uninstall Sophos
• Click Disable Tamper Protection

Download Sophos ZAP Tool

• Go to the link https://download.sophos.com/tools/SophosZap.exe to register and download Sophos ZAP file
• Enter your information

Open Command Prompt with Administrator permission

• Go to the place where saving Sophos Zap by cd command

• Run the file by SophosZap –confirm command

Reboot the device

• After rebooting -> Turn on cmd by Administrator permission -> Go to the place where saving Sophos ZAP file -> Run the file one more time

Reboot the device -> Uninstallation process successfully