Sophos XG Firewall: How to reset the admin password

Overview

• This article provides information on how to reset the admin password on the Sophos XG Firewall.

Configuring

Via SFLoader

• Connect the console cable and access it using putty or hyper terminal.

• Then reboot device as below.
• Press Enter on device.

• Select 3.Firmware Menu.

• Select 4.Reboot.

• Press and hold Enter at the time of boot up, until the SF loader shows up as below and then type 0 and press Enter:

• In the Options Menu, choose 2: Troubleshoot, as shown below:

• In the Troubleshoot Menu, choose 1: Reset console password, as shown below:

• The admin password is then reset to the default password : admin

Via Console (SFOS 17.5)

• Access the appliance via console. During the Password : prompt, type RESET as the password.
• Select 4.Reset for the admin user.
• Type y and then press Enter to reset the admin password to factory default.