Troubleshoot Remote Desktop problems


  • Remote Desktop allows remote connection to your computer using the RDP protocol. For example, if you are at home and need to access your office computer, you can use the Remote Desktop feature to remotely access the computer at the office from home. Remote Desktop is built on the same technology and uses the same protocols with Windows Terminal Services.
  • In the sessions sometimes there are some things that go wrong. This article will show you some ways to troubleshoot Remote Desktop problems.

Ways to fix Remote Desktop problems

1. Cannot connect to the remote computer

  • Unable to connect to a remote computer is a common problem. First, check your network settings to see if both computers are connected to the network. If so, check the IP address or name of the Windows Remote Desktop Connection control panel required.
  • Make sure you find the right IP address for the remote computer. On the remote computer, you can access and copy the address. If you’re not near the remote computer, ask someone to find the IP address and send it to you.
  • Similarly, to find the computer name of the remote device, go to Start Menu > Control Panel > System and see the computer name and workgroup.

2. Remote connections are not allowed

  • Another problem that often occurs is that the remote connection is disabled on the endpoint you are approaching. You can change this setting on the System page. On the right of the computer and workgroup name, select Change Settings to open the System Properties menu, then select the Remote tab.
  • Windows 10 provides Remote Desktop Connection options just like older Windows versions. In Remote Desktop, there are two options:
  • Allow remote connections to this computer.
  • Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended) .
  • When enabling remote connections, you also have the option of accepting only remote connections with Network Level Authentication. Network Level Authentication is the authentication method that completes user authentication before you set up a full Remote Desktop connection and the login screen appears.
  • It provides an additional layer of security to prevent malware. However, if you have trouble creating the remote computer after turning on Network Level Authentication, turn it off.
  • You can check if the Remote Desktop version supports Network Level Authentication by clicking on the top left of the dialog box as above and selecting About.

3. Connect the remote computer to Windows 10 Home using RDP Wrapper Library

  • Windows 10 Home users often have difficulty creating Remote Desktop connections. Why is that? The reason is because Windows 10 Home actually doesn’t support incoming connections. You can only connect to Remote Desktop to other computers (not a computer running Windows 10 Home version) but cannot connect in the opposite direction. However, there is a simple software-based way of overcoming this problem by using RDP Wrapper Library.
  • RDP Wrapper Library uses the built-in Windows Terminal Service and adds a new firewall rule to allow remote PC connection. In addition, RDP Wrapper Library also provides a remote connection management interface for you to easily manage. (because Windows 10 Home has no integrated solution).
  • Here’s how to connect remote computers on Windows 10 Home using RDP Wrapper Library.
  • Step 1: Visit the website to download file.
  • Step 2: After downloading, right-click on the file and extract it to a new folder. For example, using Winrar, you will choose Extract to RDPWrap-v1.6.2.
  • Step 3 : Open new folder, after running bat.
  • Step 4: After completely install, running bat.
  • Step 5: Now, run the exe to make sure the process is working.
  • Step 6. You can use the exe to manage advanced configuration settings.

4. Cannot copy text from remote computer

  • You can use Remote Desktop Connection to copy text from a endpoint to your own device. If the text copy feature does not work, you need to enable the Clipboard navigation function to be able to use it on the remote computer.
  • Open the Remote Desktop Connection dialog box by typing the remote in the Start menu search bar, selecting the appropriate result. Then select Show Options, go to the Local Resources tab, in Local devices and resources check the Clipboard box.

5. The remote window size is incorrect

  • Incorrect window size is another popular Remote Desktop connection issue. When creating a remote computer connection, the window is too big, too small or not the same as the one you entered. There are two ways to fix this. The first way is that you can force the Remote Desktop connection to use a specific size via Run. Press Windows + R, then enter command mstsc.exe /h:X /w:X.
  • Here, X is the height and width of the desired Remote Desktop view window. Remote Desktop will remember this setting for future viewing settings.
  • The second way is to adjust the size on the Remote Desktop Connection client. It has a handy screen resolution slider, from 640 × 480 to full screen.

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