Solved – Sophos SSL VPN client is connected but no route


Sophos SSL VPN is connected. The connection status shows green. However traffic flow doesn’t appear to occur.

User is Local Administrator right.

SSL VPN Client: Astaro SSL client 1.7 / Sophos SSL Client 2.x / Other OpenVPN client

Windows XP/7/8/2012


Error log


This problem is seen at OpenVPN client. It happens very often that the TUN/TAP adapter is not started and OpenVPN is unable to setup IPs and routes.

You have to set your Tap Adapter to “always connected”

To do this do the following steps:

  1. Go into device manager
  2. Find your Tap Adapter
  3. Right click
  4. Select “Propterties”
  5. Select “Advanced Media Status”
  6. Set it to “Always Connected”
  7. Click Ok
  8. Restart computer.

Successfully used this on both Windows Server 2012 R2 and Windows 8.1


See more at OpenVPN community, ticket 316.

About Sophos SSL VPN

The remote access SSL feature of Sophos UTM is realized by OpenVPN, a full-featured SSL VPN solution. It provides the ability to create point-to-point encrypted tunnels between remote employees and your company, requiring both SSL certificates and a username/password combination for authentication to enable access to internal resources. In addition, it offers a secure User Portal, which can be accessed by each authorized user to download a customized SSL VPN client software bundle. This bundle includes a free SL VPN client, SSL certificates and a configuration that can be handled by a simple one-click installation procedure. This SSL VPN client supports most business applications such as native Outlook, native Windows file sharing, and many more.

Buy Sophos UTM Gateway

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  1. Thanks a lot, we tried every thing in sophos community forum and nothing working until we find your website.
    Thanks again

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